How Can We Help?
Our support team is ready to help you with any questions. Fill out the form or contact us directly.
2h
Response Time
100%
Data Protection
7
Days a Week
support@virgilnex.com
Response within 24 hours
Get in Touch
Choose a convenient way to contact us or fill out the form.
support@virgilnex.com
Response within 24 hours
Working Hours
Mon-Fri: 9:00 AM - 6:00 PM (UTC)
Weekends: limited support
Response Time
2 Hours
Average response time
Quick Links
Frequently Asked Questions
Answers to the most popular questions from our clients
We aim to respond within 24 hours on business days. Urgent financial inquiries are handled with priority.
Use the 'Forgot Password' feature on the login page. If the issue persists, contact us through the form below with your account email.
Withdrawal requests are processed within 1-3 business days. We support USDT (ERC-20), BTC and ETH. Minimum withdrawal amount is $50.
Yes. We use industry-standard encryption, 2FA authentication, cold storage and segregated accounts for maximum protection of your funds.
KYC verification requires a passport or ID card, plus proof of address (utility bill or bank statement no older than 3 months).