Frequently Asked Questions

Virgilnex is an advanced digital asset trading platform that brings together spot trading, copy trading and margin trading, with new products on the way. The platform operates with transparent pricing, KYC/AML procedures and clear risk disclosure. Trading involves risk: past performance is not a guarantee of future returns.

1) Create an account and complete verification, 2) Deposit funds via crypto or bank transfer, 3) Review the statistics of available traders and AI bots, 4) Choose a trader to copy and set the amount to allocate. Please consider all risks before allocating funds.

The minimum deposit depends on the selected strategy and is shown before you confirm. You can spread funds across several traders to diversify. Please note that diversification does not eliminate the risk of losses.

Copy trading allows you to replicate the trades of more experienced traders, but this does not eliminate market risks. We recommend learning basic trading and risk management principles before getting started. Never allocate funds you cannot afford to lose.

When you copy a trader, their trades are automatically replicated in your account in proportion to the amount you allocate. For example, if the trader opens a BTC/USDT position, a similar position opens in your account. You can stop copying at any time. It is important to understand that a trader's past profitability does not guarantee future profits.

The platform offers several algorithmic strategies, including Mean Reversion, Adaptive Strategy, and Scalping. Each strategy has been backtested on historical data. Backtesting results reflect past strategy behavior and are not a forecast of future results.

Yes. Distributing funds across multiple traders with different strategies may help reduce risk concentration. However, diversification does not guarantee profits and does not protect against losses in unfavorable market conditions.

Algorithmic bots analyze market data using technical indicators, price action patterns, and statistical models. Decisions are made automatically based on predefined rules. Each bot has been backtested on historical data, but past results do not guarantee future returns.

Win Rate is the proportion of profitable trades out of total closed trades. ROI (Return on Investment) measures the return on the amount you allocate. A high Win Rate does not necessarily mean high overall profit, as individual trade gains and losses can vary significantly. All metrics are based on historical data.

Copy trading carries the same risks as regular trading: market fluctuations can lead to partial or complete loss of the funds you allocate. A trader's past performance does not guarantee future returns. Automatic copying does not exclude the possibility of a series of losing trades. Only allocate funds you can afford to lose.

For copy trading, Virgilnex charges a 20% performance fee on profit. If copying does not generate profit, no performance fee is charged. Fees for other products are shown in the platform before you trade. There are no subscription fees for using the platform.

Withdrawal fees depend on the method and are listed on the Fees page. Blockchain network fees are paid separately and are not controlled by the platform.

The 20% copy trading performance fee is calculated only on profit, not on the amount you allocate. Example: with a $1,000 allocation and a $200 profit, the fee is $40 (20% × $200). If there is no profit or there is a loss, no performance fee is charged.

Yes. If you stop copying before the end of the period you selected, an early termination fee applies. Full details are on the Fees page.

The platform employs technical and organizational measures to protect your account, including encrypted connections, two-factor authentication, and round-the-clock monitoring. Please note that no security system can completely eliminate all risks.

Personal data is encrypted in transit and processed in accordance with our Privacy Policy. The platform does not transfer or sell user data to third parties without a legal basis or explicit consent. Details are described in our Privacy Policy.

KYC (Know Your Customer) is a mandatory identity verification procedure in accordance with Anti-Money Laundering (AML) legislation. The procedure protects users from fraud. Verification requires providing an identity document and proof of address.

Spot assets are held in your own account with our licensed spot partner; margin collateral is held with our margin partner. Access to accounts is protected with encryption and two-factor authentication. Details are described in the Terms and Conditions.

Algorithmic bots primarily trade BTC/USDT and ETH/USDT pairs, which offer high liquidity. Traders may use additional pairs depending on their strategy. The list of available instruments may change.

Trades are copied and executed automatically through our trading partners. Actual execution speed depends on market conditions and network load.

Available funds (not allocated to active copying) can be withdrawn at any time, subject to standard verification. To withdraw funds from active copying, first stop copying the trader, after which the funds become available. An early termination fee may apply.

The platform and algorithmic bots are designed to operate around the clock. Cryptocurrency markets function without breaks. Scheduled maintenance windows for system updates may occur, with advance user notification.